We are committed to providing you with a seamless shopping experience. Below, you'll find all the information you need regarding shipping and returns.

Shipping Information:

Order Processing:

• Orders are typically processed within 1-2 business days.

Shipping Times:

• Standard Shipping: Yodel 48 Hours. Please allow 3-5 business days for delivery.
• Express Shipping: DPD Express. For faster delivery, select our Express option, and your order will arrive within 1-2 business days.

Shipping Costs:

• Standard Shipping: £3.95 on all orders
• Express Shipping: £5.99 on all orders

Shipping Locations:

• We currently ship within the United Kingdom and within the EU. Please note that import duties and taxes may be charged on delivery for any customers outside the EU. We kindly advise checking with your country's customs office to determine your local import duties and taxes prior to purchase.

Returns & Exchanges:

We want you to love your Aako products. If you're not completely satisfied, we offer a hassle-free refund process:

• 30-Day Satisfaction Guarantee: If you're not satisfied with your purchase, contact our customer support team within 30 days of receiving your order for a full refund.
• Damaged or Incorrect Items: In the rare event of damaged or incorrect items, please contact us immediately. We'll make it right.

Return Shipping:

• You'll be responsible for return shipping costs, except in cases of damaged or incorrect items.

Refunds:

• Refunds will be processed upon receiving the returned items, and you'll be notified via email once your refund is issued.

Contact Us:

• If you have any questions or need assistance with returns, please reach out to our customer support team at info@aako.beauty or fill in the form on our About Us page.

We appreciate your trust in Aako and are dedicated to ensuring your satisfaction. Your natural beauty journey starts here, and we're here to support you every step of the way.